Terms & Conditions

1. Acceptance of Terms

By accessing, downloading, purchasing, or using ErrorSnap ("the Software", "the Service"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, do not use the Software.

These Terms constitute a legally binding agreement between you and ErrorSnap ("we", "us", "our") regarding your use of our Software and services.

2. License Grant and Restrictions

2.1 License Grant

2.2 Permitted Use

• Install and use the Software on the number of devices specified in your license
• Use the Software for commercial and personal purposes
• Receive updates and new features as they become available
• Access customer support during your license period

2.3 Restrictions

• You may not reverse engineer, decompile, or disassemble the Software
• You may not redistribute, resell, or sublicense the Software
• You may not remove or modify any copyright notices or licensing information
• You may not use the Software for illegal or unauthorized purposes
• You may not exceed the device limits specified in your license

3. Lifetime License Terms

• Product Continuity: The license is valid as long as we continue to offer and support the Software in its current technological framework
• Technology Changes: If we fundamentally change the Software's technology stack, architecture, or migrate to a significantly different platform, this may constitute the end of the current product's lifetime
• Major Rewrites: Complete rewrites or platform migrations may result in the creation of a new product, which would require a new license
• Business Continuity: The license is valid as long as ErrorSnap continues to operate as a business entity
• Reasonable Commercial Life: "Lifetime" refers to the reasonable commercial lifetime of the Software, typically expected to be multiple years

We will provide at least 90 days notice if any changes affect existing lifetime licenses, and we will offer reasonable migration options or alternatives when possible.

4. Payments and Purchase Policy

4.1 Pricing and Payment

• All prices are listed in USD and include applicable taxes
• Payment is required before license activation
• Payment processing is handled securely by Stripe
• We reserve the right to change pricing with 30 days notice for future purchases

4.2 Purchase Policy

5. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

• We collect minimal data necessary to provide the service and process purchases
• Error data is processed locally on your device when possible
• We do not sell personal information to third parties
• You retain ownership of your data and may request deletion
• Data is stored in compliance with GDPR and European data protection standards

6. Intellectual Property

ErrorSnap and all related software, documentation, and materials are protected by copyright, trademark, and other intellectual property laws. All rights not expressly granted to you are reserved by ErrorSnap.

You retain all rights to the data and content you create or capture using the Software.

7. Service Availability and Support

7.1 Service Availability

• We strive for 99.9% uptime but do not guarantee uninterrupted service
• Scheduled maintenance will be announced in advance when possible
• We are not liable for service interruptions beyond our reasonable control

7.2 Customer Support

• Support is provided via email and documentation
• Response times vary by issue complexity
• Support is provided in English during business hours
• Technical support includes software installation and basic troubleshooting

8. Limitation of Liability

• ErrorSnap is provided "AS IS" without warranties of any kind
• We disclaim all warranties, express or implied, including merchantability and fitness for purpose
• Our total liability shall not exceed the amount paid for your license
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for data loss, business interruption, or lost profits

Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.

9. Termination

9.1 Termination by You

You may terminate your license at any time by discontinuing use of the Software and destroying all copies.

9.2 Termination by Us

We may terminate your license immediately if you breach these Terms. Upon termination:

• Your right to use the Software ceases immediately
• You must destroy all copies of the Software
• Certain provisions of these Terms survive termination

10. Updates and Modifications

We reserve the right to modify these Terms at any time. Material changes will be notified via:

• Email notification to registered users
• Notice on our website
• In-app notification when possible

Continued use of the Software after changes constitutes acceptance of new Terms.

11. Indemnification

You agree to indemnify and hold ErrorSnap and our affiliates, officers, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of:

• Your use of the Software
• Your violation of these Terms
• Your violation of any rights of another party
• Any content or data you submit, post, or transmit through the Software

12. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect.

13. Entire Agreement

These Terms constitute the entire agreement between you and ErrorSnap with respect to the Software and supersede all prior or contemporaneous communications and proposals, whether oral or written.

14. Governing Law and Disputes

These Terms are governed by the laws of [Your Jurisdiction] without regard to conflict of law principles. Any disputes will be resolved through binding arbitration or in the courts of [Your Jurisdiction].

If any provision of these Terms is found unenforceable, the remainder shall continue in full force and effect.

15. Content and User Responsibility

15.1 User-Generated Content

You retain ownership of any content, error reports, or data you create or capture using the Software. However, you grant ErrorSnap a limited, non-exclusive license to process this data as necessary to provide the Software's functionality.

15.2 Content Standards

You warrant and represent that any content you submit:

• Does not violate any intellectual property rights of third parties
• Does not contain defamatory, libelous, or unlawful material
• Does not contain sensitive personal information of others without consent
• Will not be used for illegal or unauthorized purposes

15.3 Content Monitoring

While we respect your privacy, we reserve the right to monitor content if necessary for security, legal compliance, or to prevent abuse of our services.

16. Cookies and Tracking

ErrorSnap may use cookies and similar tracking technologies to improve user experience and analyze usage patterns. By using the Software, you consent to our use of cookies in accordance with our Privacy Policy.

• Essential cookies for Software functionality
• Analytics cookies to improve our services
• You may disable cookies through your browser settings, though this may affect functionality

17. Payment Provider Terms

• Data Security: Payment information is securely stored and processed by Stripe using industry-standard security measures
• No Storage: ErrorSnap does not store sensitive payment information such as credit card details or CVV codes
• Payment Disputes: Any payment-related disputes should be directed to Stripe customer support or ErrorSnap support for service-related issues

18. Contact Information

For questions about these Terms, please contact us at:

19. Additional Terms

19.1 Export Restrictions

The Software may be subject to export restrictions. You agree to comply with all applicable export laws and regulations.

19.2 Third-Party Components

The Software may include third-party components subject to separate license terms. These terms are available in the Software documentation.

19.3 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, or government actions.

19.4 Website Content and Linking

You may link to our website without prior approval, provided that:

• The link is not deceptive and does not falsely imply sponsorship or endorsement
• The linking does not damage our reputation or that of our partners
• You do not use our logo or artwork without a trademark license agreement

19.5 Right to Update Information

We do not warrant that information on our website is always current or complete. We reserve the right to update, modify, or remove any information without notice.